Cryptovibe Wholesale Return and Refund Policy

At Cryptovibe, we strive to ensure that our wholesale buyers are completely satisfied with their purchases. Our return and refund policy for wholesale orders is designed to provide transparency and support. Please review the details below:

1. Return Eligibility

• Defective Products: Returns are accepted for products that are found to be defective upon arrival. This includes malfunctioning devices, damaged goods, or any items that do not meet our quality standards.
• Incorrect Orders: If you receive an incorrect order, we will accept returns for products that were not ordered or that were shipped in error.

2. Return Conditions

• Timeframe: All return requests must be initiated within 30 days of receiving the order.
• Condition: Products must be in their original packaging, unused, and in resalable condition.
• Proof of Purchase: A copy of the original invoice or purchase order must be provided with the return request.

3. Return Process

• Contact Us: Email our customer service team at wholesale@cryptovibe.vip with your order details, reason for return, and any relevant photos or documentation.
• Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number. This RMA number must be included with your returned items.
• Shipping: The buyer is responsible for return shipping costs. Please ensure that the returned items are securely packaged to prevent damage during transit. We recommend using a trackable shipping method.

4. Refund Policy

• Defective Products and Incorrect Orders: Upon receiving and inspecting the returned items, we will issue a full refund or replacement for defective products or incorrect orders. Refunds will be processed within 7-10 business days of receiving the return.
• Restocking Fee: A restocking fee of 15% will be applied to returns that are not due to defects or incorrect orders.
• Non-Refundable Items: Items that are returned without prior authorization, items that are used or damaged by the buyer, and items returned after the 30-day period are not eligible for a refund.

5. Damaged Items in Transit

• If you receive items that were damaged during shipping, please contact us immediately. Retain all packaging materials and provide photos of the damaged items and packaging. We will work with the shipping carrier to resolve the issue and arrange for replacements or refunds.

6. Exchanges

• We do not offer exchanges for wholesale orders. If you wish to return a product, please follow the return process outlined above and place a new order for the desired items.

7. Contact Information

For any questions or concerns regarding returns and refunds, please contact our customer service team:

• Email: info@cryptovibe.vip
• Phone: +1 (123) 456-7890
• Address: Cryptovibe Wholesale Returns, 123 Vape Street, Vapor City, VC 12345, USA

Need help?

Contact us at {cryptovibe.vip@gmail.com} for questions related to refunds and returns.